2 Nov 2018
The best way to answer this question is to identify the core values you think about when you think about your business - simple right?
Your customers build a relationship and perception based on what t...
13 Nov 2014
Confidence - it's a good thing right?
So what happens when it seems to pack it's suitcase and leave the building?
Reputation is a carefully balanced 'thing'. When confidence soars, the performance of...
27 Jun 2014
Why is it so important to manage your brand?
Anything can damage a brand, even just one action - it's a fragile yet powerful thing.
Use the wrong colour and people may not notice so long as it's only...
23 May 2014
Q. How many people do you tell if you get great service?
A. Not as many as if you have bad service!
We all know what great service looks like but what happens when it masks bad service? Ok so you're p...
Are your customers getting the best experience?
Customer experience starts even before a click through to your website, email or telephone call. Every...
What's your #CustomerExperience?
December 3, 2018
Uncertain times ahead...
January 10, 2019
What does your brand say about your business?
November 2, 2018
Tips and tricks to get the most from your marketing
July 4, 2018
Make your communications effective
March 2, 2018