Our 'Croak'

Welcome to our blog
a place to talk about what's hot and offer tips!

2 Nov 2018

The best way to answer this question is to identify the core values you think about when you think about your business - simple right?

Your customers build a relationship and perception based on what t...

13 Nov 2014

Confidence - it's a good thing right?


So what happens when it seems to pack it's suitcase and leave the building?


Reputation is a carefully balanced 'thing'. When confidence soars, the performance of...

27 Jun 2014

Why is it so important to manage your brand?


Anything can damage a brand, even just one action - it's a fragile yet powerful thing.


Use the wrong colour and people may not notice so long as it's only...

23 May 2014

Q. How many people do you tell if you get great service?

A. Not as many as if you have bad service!



We all know what great service looks like but what happens when it masks bad service? Ok so you're p...

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Featured Posts

Are your customers getting the best experience?

Customer experience starts even before a click through to your website, email or telephone call. Every...

What's your #CustomerExperience?

December 3, 2018

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January 10, 2019

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